All items purchased from Modular Hydronics Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We can not take responsibility for the shipment (i.e. in case of lost packages we will not refund anything and/or re-shipping will be on the customer's cost). However, we take effort in tracking the package and file a claim and notify the buyer of the outcome.