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Modular Hydronics Shop takes great care in packing orders. Please check the enclosed packing slip against the actual shipment. Any discrepancies or wrong items must be reported within 5 business days after receiving the order. Also, please keep the packing slip as we may request a copy of it in order to double-check the packed items with our own list we have on file. Items are typically checked off on the packing slip and the packing slip is signed by the packer.

Order Discrepancies: Missing items or wrong items must be reported within 5 days after receiving the order. All sales are final after five days.

Damaged Items: If packages are damaged upon receipt, you must contact us within 5 business days after receiving the order and also the shipping carrier (FedEx, UPS, Canada Post) immediately in order to make a claim as we can not take responsibility for damaged packages. We will then file a claim with the carrier.


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